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USING TripAdvisor REVIEWS AS TOOLS TO MANAGE REPUTATION BY ACTING ON THE 7P’S OF SERVICE MARKETING: AN EXPLORATORY STUDY
Kamel Ben Youssef, France

PROMOTING INNOVATIVE PERFORMANCE OF A SERVICE ORGANIZATION THROUGH CUSTOMER KNOWLEDGE MANAGEMENT
Talieh Mirzaei; Shaghayegh Mobed; Shaban Mayar; Sima Yaghoubpur Bagheriha, Iran/ Canada

OIL PRICE, EXCHANGE RATE AND DISAGGREGATE CONSUMER PRICES: CAUSALITY, IMPULSE RESPONSE, AND VARIANCE DECOMPOSITION
Umar Bala; Lee Chin, Malaysia

OVERVIEW OF GROWTH HACKING: THE EVALUATION OF IMPLEMENTATIONS ON UBER
Işıl Dalaman; Akın Marşap, Turkey

BOARD ETHNICITY, GENDER DIVERSITY AND EARNINGS MANAGEMENT: EVIDENCE FROM QUOTED FIRMS IN NIGERIA
Enofe A O; Iyafekhe C; Eniola J O, Nigeria

CONTRADICTIVE CONTRIBUTION OF PATENT AND NATIONAL STANDARDS ON TRADE PERFORMANCE – EVIDENCE FROM INDONESIA
Biatna Dulbert Tampubolon, Germany

IMPACT OF TRADE OPENNESS ON ECONOMIC GROWTH IN KENYA
Umulkher Ali Abdillahi; Muganda Munir Manini, Kenya

RE-EXAMINE THE WEAK FORM MARKET EFFICIENCY: THE CASE OF AMMAN STOCK EXCHANGES
Heitham Al-Hajieh; Diana Al-Hajieh, Saudi Arabia

AN ANALYSIS OF THE EFFECTS OF A LEADERSHIP AND COMMUNITY DEVELOPMENT PROGRAM ON PARTICIPANTS IN TWO RURAL COUNTIES OF ALABAMA, US
David Nii O. Tackie; Henry J. Findlay; Prosper K. Doamekpor; Gwendolyn J. Johnson; Fa-Ako J. Kpomblekou, USA

THE ROLE OF TRANSFORMATIONAL LEADERSHIP IN DEVELOPING PSYCHOLOGICAL EMPOWERMENT
Ali Ouliaei; Afshin Soltani; Ali Foroughi; Golnaz Mahdi Asri, Iran

THE IMPACT OF CAPITAL STRUCTURE ON FINANCIAL PERFORMANCE OF COMPANIES LISTED AT THE NAIROBI SECURITIES EXCHANGE IN KENYA
Robert Ouko Obonyo, Kenya

BEYOND THE FUNCTION OF FOOD AND FIBER PRODUCTION LIES THE MULTIFUNCTIONAL AGRICULTURE: A CASE STUDY OF BERAT DISTRICT, ALBANIA
Nertila Qafoku (Arapaj); Natasha Hodaj, Albania

MARKET PERFORMANCE, DIVIDEND POLICY AND FINANCIAL STABILITY: EVIDENCE FROM SELECTED TOP LISTED COMPANIES IN UZBEKISTAN
Samariddin Elmirzaev, Uzbekistan

THE INFLUENCE OF SOCIAL CAPITAL ON SUBJECTIVE WELLBEING: A STRUCTURAL MODEL FOR THE WEAVING INDUSTRY IN BALI PROVINCE OF INDONESIA
G K Gandhiadi; I K Sudibia; I M Suyana Utama; I A Saskara, Indonesia

THE EFFECT OF EDUCATION AND SOCIO-CULTURAL FACTORS ON THE GROWTH OF SMALL AND MICROENTERPRISES GROWTH IN KENYA
John Mwangemi; Churchill Wilson; Joseph K. Mung’atu, United Kingdom

CHINTREPRENEURSHIP AS A CATCH-UP MODEL FOR DEVELOPING ECONOMIES: A TRIPARTITE FRAMEWORK OF GOVERNMENT INTERVENTION, ENTREPRENEURSHIP AND ECONOMIC DEVELOPMENT
Jiangning Zhao, Korea

STUDYING THE MEDIATING ROLE OF POSITIVE SENSATION IN THE EFFECT OF INDIVIDUAL AND ENVIRONMENTAL FACTORS ON IMPULSIVE BUYING
Shahamat Nikpasand; Amir Sanaei; Elham Kazemi Khiavi; Noushin Aghanajafi, Iran

DELEGATION PRACTICE AS A FACTOR INFLUENCING PERFORMANCE OF MICROFINANCE INSTITUTIONS IN KENYA
Nixon Kagutha Njue; Esther Wangithi Waiganjo; John M. Kihoro, Kenya

THE ROLE OF PSYCHOLOGICAL EMPOWERMENT AND INNOVATION ON FIRM PERFORMANCE: AN EMPIRICAL STUDY OF SMEs IN SAUDI ARABIA
Nayel Mousa Rababah, Saudi Arabia

THE PERCEPTION OF MANAGEMENT STUDENTS TOWARDS MANAGEMENT EDUCATION PROGRAMME IN THE FACULTY OF BUSINESS STUDIES EDUCATIONAL, COLLEGE OF TECHNOLOGY EDUCATION, GHANA
Lydia N Takyi, Ghana

THE PRODUCTIVITY OF PUBLIC DEBT BORROWING AND ECONOMIC GROWTH IN SUB-SAHARAN REGION: THE NIGERIAN CONTEXT
Miftahu Idris; Tunku Salhabinti Tunku Ahmad, Malaysia

AN INTRODUCTORY EXAMINATION OF SWAPS’ MODUS OPERANDI
Muhammad Asif Ehsan, United Kingdom

ACCESS TO FINANCE AND FINANCIAL SYSTEM CHARACTERISTICS: A CASE OF SMEs IN NANDI COUNTY KENYA
Evans Kerosi Somoni, Kenya

THE INFLUENCE OF SERVICE MARKETING MIX AND SERVICE QUALITY ON STUDENTS’ SATISFACTION IN JAMBI UNIVERSITY, INDONESIA
Dahmiri; Ade Octavia; Raja Sharah Fatricia, Indonesia

EFFECTS OF THE SECONDARY SCHOOL PRINCIPALS’ POTENTIAL IN A QUALITY OF EDUCATION
Safarov Otabek Amrilloyevich, Uzbekistan

THE MEDIATING ROLE OF MENTAL HEALTH IN THE EFFECT OF SPIRITUAL INTELLIGENCE ON INDIVIDUAL PERFORMANCE
Eisa Parsa Sinaei; Forough Omid Malayeri; Mehdi Chalaki; Ali Foroughi, Iran

PRE SHOPPING ACTIVITIES AND THEIR INFLUENCE ON AMOUNT OF FOOD WASTE GENERATED AT HOUSEHOLD LEVEL IN URBAN AREA OF ALBANIA: AN ECONOMETRIC APPROACH
Arben Kambo; Remzi Keco; Ilir Tomori, Albania

THE EFFECT OF INTEGRATED TAX MANAGEMENT SYSTEM ON TAX COMPLIANCE BY SMALL AND MEDIUM ENTERPRISES IN THE CENTRAL BUSINESS DISTRICT, NAIROBI COUNTY, KENYA
Maina Ben Ngigi; Kioko Wanguu Collins, Kenya

IN-DEPTH EXPLORATION OF MARKET RETRIBUTION IN JAMBI PROVINCE, INDONESIA
Zamzami, Indonesia

THE ROLE OF LEADERSHIP IMPROVEMENT WITH SUCCESSION PLANNING
Saeed Hameed Aldulaimi, Bahrain

THE IMPACT OF FINANCIAL LEVERAGE ON FIRM PERFORMANCE: A CASE STUDY OF LISTED OIL AND GAS COMPANIES IN ENGLAND
Nhung Thi Hong Bui, Vietnam

THE IMPACT OF EXCHANGE RATE FLUCTUATION DETERMINANTS ON EXPORT EARNINGS IN KENYA
Nicholas Mugambi Karuraa, Kenya

DEVELOPING PSYCHOLOGICAL EMPOWERMENT THROUGH KNOWLEDGE SHARING BEHAVIOR
Soheila Zolfaghari; Masoome Ghorsi; Reza Dehestani; Shahamat Nikpasand, Iran/ India

INTERNAL CONTROL SYSTEMS AMONG SAVINGS AND LOANS COMPANIES: AN EMPIRICAL STUDY FROM GHANA
Augustine Kwasi Amoateng, Ghana

INFLUENCE OF SERVICE QUALITY ON LOYALTY OF OUTPATIENT MEDIATED BY RELATIONSHIP QUALITY IN EAST JAKARTA HOSPITAL
Trisyana Khairani; Tantri Yanuar Rahmat Syah, Indonesia

EFFECT OF POLICY AND REGULATORY FRAMEWORK ON ORGANIZATIONAL PERFORMANCE: A CASE OF NAIROBI COUNTY, KENYA
Walter P. Karungani; George Ochiri, Kenya

IDENTIFYING AND REVIEWING THE FACTORS AFFECTING FOREIGN BRANDS PREFERENCE, COMPARED WITH IRANIAN BRANDS
Mina Faraji Marjanlou; Saied Sehhat, Iran

SOCIAL IMPACTS OF PACKAGED AND BOTTLED WATER BUSINESSES IN NIGERIA
B. S. Bello; Liu Shuangqin; S.G. Dalibi, China

EFFECT OF ICT INFRASTRUCTURE SUPPORT ON ORGANIZATIONAL PERFORMANCE: A CASE OF NAIROBI COUNTY, KENYA
Walter P. Karungani; George Ochiri, Kenya

ASSESSMENT OF ADOPTION OF MARKETING INNOVATIONS ON SERVICE DELIVERY AT NATIONAL HOSPITAL INSURANCE FUND, KENYA
Stella Kwamboka Mosiori; Juma Wagoki, Kenya

BUILDING STRONG BRAND EQUITY OF SUPERMARKETS IN THE CONTEXT OF BANGLADESH
Rokeya Binte Shahid, Bangladesh

ANALYSIS OF EFFECTIVENESS OF INTERNAL MONITORING AND CONTROL INSTITUTION OF LPD IN BALI PROVINCE, INDONESIA
I Ketut Yadnyana; Made Mertha; Made Sudarsana Arka, Indonesia

INFLUENCE OF TOTAL QUALITY MANAGEMENT PRACTICES ON EMPLOYEE ENGAGEMENT IN COMMERCIAL BANKS IN NAKURU CENTRAL BUSINESS DISTRICT, KENYA
Kosilei Robert Kimoru; Josphat Kwasira, Kenya

DEVELOPING SOCIAL CAPITAL THROUGH INTEGRATED USE OF ORGANIZATIONAL SOCIAL MEDIA
Lida Erfanian; Kourosh Razavi; Hamidreza Yarahmadi; Meisam Ahmadnia, Iran

DETERMINANTS OF PATIENT LOYALTY IN WEST JAKARTA GOVERNMENT HOSPITAL, OBSTETRY AND GYNECOLOGY CLINIC
Fitri Budi Astuti; Tantri Yanuar Rahmat Syah, Indonesia

FACTORS INFLUENCING SUCCESSFUL COMPLETION OF ROAD CONSTRUCTION PROJECTS IN KENYA: THE CASE OF KISUMU COUNTY
Bernard Odhiambo Ogutu; Willy Muturi, Kenya

INTRODUCING A CONSUMER BEHAVIOR FOR BUYING LUXURY GOODS BASED ON THE THEORY OF PLANNED BEHAVIOR
Ehsan Torbati; Reza Asadi; Farhad Mohammadzadeh, Iran

EMERGING ISSUES IN DIGITAL INDIA PROGRAMME AND VIRTUAL BANKING

Shipra Mishra; V.S. Sundaram; B.B. Mansuri, India/ Saudi Arabia

EMPOWERMENT OF “SUBAK” IN DEVELOPMENT OF SUSTAINABLE ECO-TOURISM VILLAGE IN BALI INDONESIA: CASE STUDY OF JATILUWIH VILLAGE, BALI PROVINCE, INDONESIA
Ni Putu Nina Eka Lestari; Wayan Sunia; Ni Wayan Wijayanthi; Ni Nengah Sinarti, Indonesia

EFFECT OF LEADERSHIP AND MANAGEMENT SUPPORT TO THE PROCUREMENT FUNCTION ON ORGANIZATIONAL PERFORMANCE
Walter P. Karungani; George Ochiri, Kenya