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AN EMPIRICAL STUDY ON THE EFFECT OF RELATIONSHIP MARKETING (RM) ON SERVICE QUALITY (SQ), CUSTOMER SATISFACTION (CS) AND CUSTOMER LOYALTY (CL): A STRUCTURAL FRAMEWORK APPROACH
Michael Mba. Allan; Cynthia A. Bulley; Victor Achiriga, Ghana

OPENNESS AND GROWTH: A TIME SERIES ANALYSIS FOR ALBANIA
Arjola Mitaj, Albania

SPIRITUAL LEADERSHIP STUDY: DOUBLE ROLE OF ORGANIZATIONAL COMMITMENT MEDIATES CORRELATION OF CALLING AND MEMBERSHIP ON ORGANIZATIONAL PERFORMANCE IN VILLAGE CREDIT INSTITUTIONS IN BALI PROVINCE, INDONESIA
I Gede Putu Kawiana; I Ketut Rahyuda; Gede Riana; Made Subudi, Indonesia

INFORMAL ECONOMY: A SOURCE OF MONEY FOR THE ORGANIZED CRIME AND CORRUPTION IN SOUTHEAST EUROPEAN COUNTRIES
Harun Tairi; Agim Nuhiu, Macedonia

AN ECONOMETRIC ANALYSIS OF THE RELATIONSHIP BETWEEN EXCHANGE RATE DEPRECIATION AND INFLATION IN NIGERIA
Ozor Jude Onyekachi; Eze Michael Onyebuchi, Nigeria

SOCIAL CAPITAL: THE SOFT INFRASTRUCTURE OF FACILITATING TACIT KNOWLEDGE SHARING
Hossein Mashhadi Mirza; Ali Aliasghari; Hadi Afzali; Ghader Aligholipour, Iran

FACTORS INFLUENCING FINANCIAL MANAGEMENT IN PUBLIC SECONDARY SCHOOLS IN NAKURU COUNTY, KENYA
M. N. Munge; M. Kimani; D. G. Ngugi, Kenya/ United Stated of America

TAX COMPLIANCE FOR BUSINESSMEN OF MICRO, SMALL AND MEDIUM ENTERPRISES SECTOR IN THE REGIONAL ECONOMY
Imam Mukhlis; Timbul Hamonangan Simanjuntak, Indonesia

ASSESSING MACRO-ECONOMIC ENVIRONMENT FACTORS THAT IMPACT IN THE DECISION TO INVEST IN ELECTRICITY GENERATION FROM RENEWABLE RESOURCES: A CASE OF ALBANIA
Abaz Aliko; Engjëll Skreli, Albania

EFFECT OF SECURITY AND ACCESSIBILITY OF MOBILE MONEY TRANSFER SERVICE ON TRANSACTIONAL LEAD TIME OF SMALL AND MEDIUM SCALE ENTERPRISES (SMEs) IN ELDORET, KENYA
Beth Wambui Mwangi, Kenya

THE IMPACT OF ORGANIZATIONAL CULTURE ON INNOVATION CAPABILITY OF SMEs: CASE STUDY OF SMEs IN ALIMOSHO AND OJO LOCAL GOVERNMENT AREA OF LAGOS STATE, NIGERIA
Saidi Adedeji Adelekan, South Africa

RELATING FISCAL POLICY AND LENDING BEHAVIOUR: A CASE STUDY OF PAKISTAN
Danish Us Salam, Pakistan

THE INFLUENCE OF LEADERSHIP AND PRODUCT INNOVATION ON RURAL BANK PERFORMANCE IN THE PROVINCE OF WEST JAVA, INDONESIA
Darwin Nahwan; Rina Indiastuti; Yuyus Suryana; Yunizar, Indonesia

EFFECT OF INFORMATION AND COMMUNICATION TECHNOLOGY CAPABILITY ON INVESTMENT AMONG FINANCIALLY INCLUDED YOUTHS IN NYERI AND KIRINYAGA COUNTIES, KENYA
Richard M. Kiai; David N. Kiragu; S. I. Ng’ang’a; Josphat K. Kinyanjui, Kenya

DETERMINANTS OF PROFITABILITY OF AGRICULTURAL FIRMS LISTED AT THE NAIROBI SECURITIES EXCHANGE, KENYA
Maroa Getende Jacob; Kioko Wanguu Collins, Kenya

SMALLHOLDER COMMERCIALIZATION OF MAIZE AND SOCIAL CAPITAL IN THE EASTERN CAPE PROVINCE OF SOUTH AFRICA
Douglas Kibirige, Swaziland

STRATEGIC LEADERSHIP: A SINE QUA NON TOWARD REVITALIZING NIGERIAN PUBLIC TERTIARY INSTITUTIONS
Ahmad Aliyu Palladan; Kadzrina Binti Abdulkadir; Yen Wan Chong, Malaysia

THE RELATIONSHIP BETWEEN ECONOMIC GROWTH AND PUBLIC DEBT: A SURVEY OF THE EMPIRICAL LITERATURE
Eleana Lici; Ines Dika, Albania

INFLUENCE OF OUTSOURCING THE HUMAN RESOURCE ACTIVITIES ON EMPLOYEE ENGAGEMENT AT RURAL ELECTRIFICATION AUTHORITY, KENYA
P. Jepkogei; P. Kiprotich, Kenya

IMPACT OF PRICE FAIRNESS ON BRAND IMAGE AND PURCASE INTENTION FOR LOW COST CAR IN INDONESIA
Edhie Budi Setiawan; Dwi Kartini; Faisal Afiff; Popy Rufaidah, Indonesia

ANALYSIS OF KNOWLEDGE AND COMPETENCE ON ADOPTION OF CASHLESS PAYMENT SYSTEM AMONG PASSENGER SERVICE VEHICLES IN NAIROBI CITY COUNTY, KENYA
Sedina Burkitt Misango; Phelista Wambui Njeru; Peter Kithae, Kenya

ASSESSMENT OF CORE COMPETENCES INFLUENCING COMPETITIVENESS OF EVENT MANAGEMENT FIRMS IN NAKURU COUNTY, KENYA
R. W. Kang’ethe; V. Wanambiro, Kenya

IMPACT OF PERSUASIVE TELEVISION ADVERTISEMENT ON CHANGING BUYERS’ BUYING BEHAVIOR OF BABY PRODUCTS IN DHAKA CITY, BANGLADESH
Md. Kamal Hossain; Mohammad Ataur Rahman; Subrata Kumar, Bangladesh

IMPACT OF COMPETITIVENESS ON THE INDUSTRIAL GROWTH OF MANUFACTURING INDUSTRY IN INDONESIA
Zulfadhli, SE, MSi, Indonesia

THE MODERATING EFFECT OF REMUNERATION ON THE RELATIONSHIP BETWEEN WORK-LIFE POLICIES AND EMPLOYEE WORK OUTCOMES AMONG LECTURERS IN KENYA
Alexander Katuta Kyule; Tumaini Katunzi; Robert Arasa, Tanzania

FACTORS AFFECTING PROFITABILITY OF INSURANCE FIRMS: CASE OF FIRMS LISTED ON NAIROBI SECURITIES EXCHANGE
Alice Ondigi; Muturi Willy, Kenya

ANALYSIS OF HOW QUALITY OF SERVICES INFLUENCES THE CONSUMPTION OF PUBLIC HEALTHCARE SERVICES IN MANDERA COUNTY, KENYA
Saleh Abdullahi Bardad; Phelista W. Njeru; Paul Katuse, Kenya

NEW MODEL OF COMPETITIVE ADVANTAGE OF SUPPLY CHAIN MANAGEMENT PRACTICES: A CASE OF INDONESIAN CACAO MANUFACTURING INDUSTRY
Satria Yunas; Ina Primiana; Martha Fani Cahyandito; Umi Kaltum, Indonesia

IMPACT OF ENTREPRENEURSHIP VENTURES ON DEVELOPMENT OF SMALL AND MEDIUM ENTERPRISES IN NIGERIA: CASE STUDY OF THREE TERRITORIAL DISTRICT IN OSUN STATE, NIGERIA
Saidi Adedeji Adelekan; Olushola Omowunmi Dansu, South Africa

SUCCESS FACTORS FOR THE IMPLEMENTATION OF VENDOR MANAGED INVENTORY SYSTEMS IN RETAIL SUPERMARKETS IN NAKURU TOWN, KENYA
Beatrice Muthoni Migwi; Josphat Kwasira, Kenya

BUSINESS PERFORMANCE SUSTAINABILITY: A CASE OF INDUSTRY OF BUILDING AUTOMATION SYSTEM IN INDONESIA
Mombang Sihite; Ernie Tisnawati Sule; Yudi Azis; Umi Kaltum, Indonesia

EMPIRICS OF LIQUIDITY AND PROFITABILITY IN THE NIGERIAN MANUFACTURING SECTOR
Babatolu Ayorinde Tobi; Agbatogun Taofeek Osidero; Ponle Henry Kareem, Nigeria

CORPORATE GOVERNANCE AND BANKING SECTOR IN KENYA
Peter Rawlings Osebe; Penvilia Chepkemoi, Kenya

EFFECT OF ENTREPRENEURIAL MARKETING AND CUSTOMER RELATIONSHIP MARKETING ON SME’S COMPETITIVENESS IN BALI INDONESIA MEDIATED BY PRODUCT INNOVATION
Luh Komang Candra Dewi; I Made Wardana; Ni Nyoman Kertiyasa; I Putu Gede Sukaatmaja, Indonesia

FINANCIAL FACTORS INFLUENCING GROWTH OF HORTICULTURAL SECTOR IN NAKURU COUNTY, KENYA
J. K. Tonui; M. Kimani, Kenya

ASSESSMENT OF FINANCIAL FACTORS AFFECTING INSURANCE PENETRATION IN NAKURU TOWN, KENYA
G. W. Njuguna; M. Kimani, Kenya

MARKETING PERFORMANCE AS THE IMPACT OF MARKETING MIX STRATEGY (7P) WITH DETERMINATION OF MARKET ATTRACTION AND COMPANY’S RESOURCES SURVEY ON PERFORMERS OF TOURISM INDUSTRY IN TIMOR LESTE
H. Suherly; Faisal Affif; Helmi Arief; Alexandre Desousa Guterres, Indonesia

COMMUNITY PARTICIPATION IN DONOR FUNDED PROJECTS IN THE PASTORAL COMMUNITIES
Lelegwe Ltumbesi S.; Timothy C. Okech, Kenya

EFFECT OF COST AND EASE OF USE OF USING THE MOBILE MONEY TRANSFER SERVICE ON TRANSACTIONAL LEAD TIME OF SMALL AND MEDIUM SCALE ENTERPRISES (SMEs) IN ELDORET, KENYA
Beth Wambui Mwangi, Kenya

THE RELATIONSHIP OF ENTREPRENEURIAL AND MARKET ORIENTATION, MARKETING MIX, AND BUSINESS PERFORMANCE
Cecep Hidayat; Yuyus Suryana; Faisal Afiff; M. Fani Cahyandito, Indonesia

THE EMERGENCE OF BUSINESS INCUBATORS AS ENTREPRENEURSHIP DEVELOPMENT TOOLS: A SMALL COUNTRY EXPERIENCE
Haven Allahar; Candace Brathwaite; David Roberts; Brandon Hamid, Trinidad and Tobago

HOW STRATEGIC PLANNING CULTURE HAS MADE EQUITY BANK REMAIN AT THE TOP IN MICRO FINANCE BANKING IN KENYA, AFRICA AND THE WORLD
Alfred K. Mwangi; Dancan Njagi Irungu, Kenya

THE INFLUENCE OF ICT-BASED CUSTOMER VALUE CREATION PERFORMANCE AND CUSTOMER WIN BACK PERFORMANCE ON CUSTOMER TRUST OF MOBILE TELECOMMUNICATION SERVICE COMPANIES IN INDONESIA
Robert E; Sucherly; Erie Febrian; Meydia Hasan, Indonesia

EFFECT OF THE FULANI HERDSMEN CRISES ON SCHOOLS IN NIGERIA: THE PERSPECTIVE OF DECLINING SCHOOL ENROLMENT IN OMALA LOCAL GOVERNMENT, NIGERIA
Monday Damian Oguche; Josephine Eleojo Haruna; Mary Alami Ikani, Nigeria

INFLUENCE OF DEMOGRAPHIC ATTRIBUTES ON COMMUNITY PARTICIPATION IN COMMUNITY PROJECTS AMONG THE RESIDENTS OF POKOT SOUTH SUB COUNTY, KENYA
John Karamunya; Patrick Simiyu Cheben, Kenya

ANALYSIS OF INDUSTRY PRESSURE ON THE ADOPTION OF CASHLESS PAYMENT SYSTEM AMONG PASSENGER SERVICE VEHICLES IN NAIROBI CITY COUNTY, KENYA
Sedina Burkitt Misango; Phelista Wangui Njeru; Peter Kithae, Kenya

LONG LIVE THE COMPETITIVE STRATEGY
Brian Pratistha, Indonesia

ASSESSMENT OF FACTORS INFLUENCING SUSTAINABILITY OF GOVERNMENT LEASED HOUSING PROJECTS FOR ADMINISTRATION POLICE SERVICE IN KENYA
Damaris Gathigia Wambugu; Daniel M. Wanyoike, Kenya

BANKS’ PROFITABILITY, ULTIMATE LENDING BEHAVIOR, DIVIDEND PAYOUT RATIOS, AND SHARE PRICE MOVEMENT: DOES BASEL II MATTER? EMPIRICAL EVIDENCE FROM SELECTED BANKS IN NIGERIA
Eniola Sam Agbi; Oyindamola Olusegun Ekundayo, Nigeria

DETERMINANTS OF LENDING BEHAVIOR IN SELECTED COMMERCIAL BANKS IN KENYA
James Onyango Ayieyo, Kenya

NEGATIVE EMOTIONS AFFECTING INVESTMENT RETURNS IN STOCK MARKET
Chang Yann Jie; Leow Chee Seng, Combodia

EFFECT OF DEVELOPMENT FINANCING ON THE GROWTH OF MICRO, SMALL AND MEDIUM ENTERPRISES FUNDED BY KENYA INDUSTRIAL ESTATESIN NAKURU COUNTY, KENYA
R. M. Mutua; S. T. Ngahu, Kenya