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IMPACT OF NON-TECHNICAL DIMENSIONS OF SERVICE QUALITY ON THE SATISFACTION, LOYALTY, AND THE WILLINGNESS TO PAY MORE: A CROSS-NATIONAL RESEARCH ON GSM OPERATORS
Cumhur Aydinli; Ahmet Demir, Turkey

CAN Z-SCORE MODEL PREDICT RETAIL FIRMS’ BANKRUPTCY IN ALBANIA?
Valbona BALLKOCI; Eliona GREMI, Albania

THE INFLUENCE OF COMPETITIVE STRATEGY AND BUSINESS PARTNERSHIP ON BUSINESS PERFORMANCE OF TEXTILE INDUSTRY IN INDONESIA
R. Agung Nugroho; Sucherly; Imas Soemaryani, Indonesia

THE EFFECT OF EDUCATIONAL PROCESSES IN THE EFQM MODEL ON KNOWLEDGE, ATTITUDE, SKILL IMPROVEMENT AND SATISFACTION
Sara Rabiei; Malihe Rostami, Iran/ France

TRANSACTION UNCERTAINTIES IN VERTICALLY LINKED SMALL AND MEDIUM BEEF ENTERPRISES: EFFECT ON FOOD QUALITY MANAGEMENT IN KENYA
Joyce M. Kibuchi; Robert Gichira, Kenya

THE IMPACT OF REMITTANCES ON HOUSEHOLDS’ WELL-BEING: EVIDENCE FROM ALBANIA
Ardita BORICI; Mirela GAVOCI, Albania

COLLINEARITY FACTORS IN THE RESTRUCTURING PROCESS OF PUBLIC ENTERPRISES IN ZIMBABWE
Chavunduka Desderio; Sifile Obert, Zimbabwe

AN EVALUATION OF THE INTERPLAY BETWEEN CAPITAL ADEQUACY AND CAPITAL STRUCTURE OF NIGERIAN LISTED BANKS
Felix Babatunde Dada; Ben Ukaegbu, United Kingdom

ASSESSMENT OF FACTORS INFLUENCING AND INHIBITING CONTAINERIZED FREIGHT FLOW IN NIGERIAN SHIPPING LOGISTICS
Adebambo O. SOMUYUWA; Olusegun O. ADEPOJU; Victor A. DOSUNMU, Nigeria

FACTORS INFLUENCING MALAYSIAN TAXI DRIVERS BEHAVIORAL INTENTION TO ADOPT MOBILE TAXI APPLICATION
William Eng Yong Keong, Malaysia

EVALUATION OF ALBANIAN EXPORTS TO EUROPEAN COUNTRIES
Llambi Prendi; Daniela Lika; Entela Velaj, Albania

INFLUENCE OF METHODS OF PRIVATIZATION ON FINANCIAL PERFORMANCE OF FIRMS LISTED IN NAIROBI STOCK EXCHANGE
Fredrick Maina Mbuga; Timothy C. Okech, Kenya

MARKET POWER AND DIVIDEND POLICY: EVIDENCE FROM COMPANIES LISTED IN TEHRAN STOCK EXCHANGE
Mohammad Vahdani; Amin Pishinian, Iran

IMPLEMENTATION OF ISO 9001 STANDARD AND INCREASED CUSTOMER SATISFACTION IN SMALL & MEDIUM ENTERPRISES ON REPUBLIC OF MACEDONIA
Argjina Karemani; Selvije Thaci; Yzeiri Baftijari, Macedonia

IMPACT OF DISTANCE ON BANGLADESHI EXPORT: A CROSS SECTIONAL ANALYSIS
Khalid Imran; Md. Omar Faruk, Bangladesh

EFFECT OF COMPUTERIZED AUDIT SYSTEM ON FINANCIAL MANAGEMENT AT WATER RESOURCES MANAGEMENT AUTHORITY IN NAIROBI COUNTY, KENYA
I. N. Gaturu; S. Ngahu, Kenya

WORKING OUT METHODS OF THE CONSTRUCTION OF A RATING OF LIQUIDITY WHILE FUNCTIONING COMMERCIAL BANKS OF UZBEKISTAN
Altinbek Yangibayevich Abdullaev, Uzbekistan

CHALLENGES FACED BY SMALL AND MEDIUM-SIZE ENTERPRISES IN ACCESSING CREDIT FACILITIES FROM FINANCIAL INSTITUTIONS: AN EMPIRICAL ASSESSMENT INCORPORATING THE PERCEPTIONS OF BOTH BORROWERS AND FINANCIERS
Henry Kofi Mensah; Samuel Awuni Azinga; Jane Akwele Mawuena Sodji, Ghana

IS ENTREPRENEURSHIP EDUCATION A GATE TO STARTUPS? A CASE STUDY IN GEORGIA
Tatiana Papiashvili; Giorgi Ghlonti; Khatia Koberidze, Georgia

THE RELATIONSHIP BETWEEN WORKING CAPITAL MANAGEMENT AND DIVIDEND PAYOUT RATIO OF FIRMS LISTED IN NAIROBI SECURITIES EXCHANGE
Reuben W. Bushuru; Kefah A. Basweti; Pamelah M. Mukonyi, Kenya

IMPLICATION OF THE LEADERSHIP, ALLIANCE STRATEGY, AND MANAGERS EMPOWERMENT TOWARD COOPERATIVES MEMBERS WELFARE THROUGH MEMBERS INNOVATION ON DAIRY PRODUCER COOPERATIVES – THE WEST JAVA AND CENTRAL JAVA, INDONESIA
Inne Risnaningsih; Yuyus Suryana; Maman Kusman; Rina Novianty Ariawati, Indonesia

THE IDENTIFICATION AND MAPPING OF TOURISM CLUSTERS: AN ECONOMIC DEVELOPMENT STRATEGY FOR SMALL COUNTRIES
Haven Allahar, Trinidad and Tobago

EFFECT OF STRATEGIC ORIENTATION ON PERFORMANCE OF SMALL AND MEDIUM ENTERPRISES: EVIDENCE FROM KENYA
Joel Oloishorua Nakola; Tarus B. K.; Kibet Buigut; Kimitei Edwin Kipchirchir, Kenya

ALBANIA – AN IMPORTANT GOODS TRANSPORT HUB TO SOUTH AND NORTH-EAST EUROPE
Drakuli Lumi; Osman Metalla, Albania

MULTIDIMENSIONALITY OF URBAN POVERTY: AN INQUIRY INTO THE CRUCIAL FACTORS AFFECTING WELL-BEING OF THE URBAN POOR IN SRI LANKA
W. M. Semasinghe, Sri Lanka

INFLUENCE OF PROJECT MONITORING AND EVALUATION ON PERFORMANCE OF YOUTH FUNDED AGRIBUSINESS PROJECTS IN BAHATI SUB-COUNTY, NAKURU, KENYA
Sammy Lucy Waithera; Daniel M Wanyoike, Kenya

IMPACT OF FOREIGN DIRECT INVESTMENTS ON ECONOMIC GROWTH IN KENYA (1984-2013)
Isaac Chege, Kenya

INFLUENCE OF MARKETING RELATIONS AND MARKETING MIX ON CUSTOMERS TRUST ON MOBILE SERVICE OPERATORS IN INDONESIA
Nina Kurnia Hikmawati; Sucherly; Surachman Sumawihardja, Indonesia

SOCIO-PHYSICAL ASPECTS OF ENERGY POVERTY IN ETHIOPIA: A CASE STUDY OF ADDIS ABABA CITY
Getamesay Bekele; Workneh Negatu; Getachew Eshete, Ethiopia

FACTORS AFFECTING PROFITABILITY OF MUTUAL FUNDS IN KENYA
Ezra Nyanamba; Willy Muturi; Andrew Nyangau, Kenya

BARRIERS AND SUCCESS FACTORS TO ALBANIAN TOURISM DEVELOPMENT
Alda Gaspari; Mirësi Çela, Albania

ANALYSIS OF THE FEATURES AND OPERATIONS OF MICROFINANCE INSTITUTIONS IN GHANA: THE CASE OF SINAPI ABA TRUST
Ernestina Fredua Antoh; John Victor Mensah; Sampson Enyin Edusah; Francis Enu-Kwesi, Ghana

EXPLORING BOARD DIVERSITY FROM A STAKEHOLDER PERSPECTIVE
Sifile Obert; Susela Devi K. Suppiah; Chavunduka Desderio; Bhebhe Thomas Brighton, Malaysia

EFFECT OF SUPPLIER RELATIONSHIP MANAGEMENT PRACTICES ON PERFORMANCE OF MANUFACTURING FIRMS IN KISUMU COUNTY, KENYA
Carolyne Tangus C.; Luke A. Oyugi; Charles Rambo, Kenya

ASSESSMENT OF SUCCESS FACTORS FOR IMPLEMENTATION OF PUBLIC PROCUREMENT AND DISPOSAL ACT IN THE COUNTY GOVERNMENT OF UASIN GISHU, KENYA
L. K. Kisang; J. Kwasira, Kenya

THE IMPACT OF REWARD SYSTEM ON HUMAN RESOURCE PRODUCTIVITY IN CHAIN STORES
Mohammad Reza Yavarzadeh; Alireza Rabi; Abolghassem Farahmand Seyed Abadi, Iran

THE IMPORTANCE OF UNDERSTANDING THE CONCEPT OF ORGANIZATIONAL CHANGE FROM ALBANIAN BUSINESSES
Lorenc Koçiu; Robert Çelo; Romeo Mano, Albania

RELATIONSHIP BETWEEN WORKING CAPITAL MANAGEMENT AND PROFITABILITY OF SMALL-SIZE ENTERPRISES IN KISUMU COUNTY, KENYA
Ofwa Joanes Otieno Wu’Adongo; Arvinlucy Onditi; Patrick Ojera; Jared Anyago, Kenya

INFLUENCE OF SACCO’S LEADERSHIP ON IMPLEMENTATION OF STRATEGIC PLANS IN SACCO’S: A SURVEY OF SACCO’S IN MERU COUNTY, KENYA
Agnes Kinanu Mungania; John Gakuu Karanja, Kenya

IMPACT OF MICROPROJECTS PROGRAMME ON RURAL HOUSEHOLDS INCOME IN SWAZILAND
Ajay S. Singh; Micah B. Masuku; Nomfundo Z. Thwala, Swaziland

INFLUENCE OF FINANCIAL RATIO AND SALES GROWTH ON DIVIDEND AND IMPLICATION OF STOCK PRICE ON MANUFACTURED COMPANIES LISTED ON INDONESIAN STOCK EXCHANGE
Tita Deitiana; Yuyun Wirasasmita; Dwi Kartini; Septiadi Padmadisastra, Indonesia

POLITICAL DECISION MAKING DURING CRISIS AND THEIR LINK TO CONFLICTS IN YOUNG DEMOCRACIES: A CASE OF SAMUEL KIVUITU AND JUSTIN MUTURI IN KENYA
Thomas Otieno Juma; Shadrack K. Sitienei, Kenya

DURANA – USAGE OF INTELLIGENT TRANSPORT SYSTEMS A WAY OF REDUCING ENVIRONMENTAL POLLUTION
Drakuli Lumi; Majlinda Sana; Osman Metalla, Albania

CORPORATE GOVERNANCE IN ZIMBABWE: THE ZIMCODE AND STATE OWNED ENTERPRISES CONNECTION
Chavunduka Muchineripi Desderio; Sikwila Nyamazana Mike, Zimbabwe

RELATIONSHIP BETWEEN INSTITUTIONAL PRESSURES AND STRATEGIC RESPONSES OF PUBLIC UNIVERSITIES IN NAKURU COUNTY, KENYA
R. K. Gichuke; B. Okello, Kenya

FACTORS INFLUENCING CUSTOMERS PATRONAGE OF FAST FOOD RESTAURANTS
Moses C. Olise; Moses I. Okoli; John. N Ekeke, Nigeria

INFLUENCE OF REMUNERATION ON PERFORMANCE OF BANKING AGENT WORKERS IN MERU COUNTY, KENYA
Caroline Kendi Munyua; Simon Rukangu; Charles Njati Ibuathu, Kenya

MEASURING ORGANIZATION PERFORMANCE: FROM BALANCED SCORECARD TO BALANCED ESG FRAMEWORK
Charles Omondi Ondoro, Kenya

ECONOMIC IMPLICATIONS OF COTTON PRODUCTION IN NAUSHAHRO FEROZE DISTRICT, SINDH PROVINCE, PAKISTAN
Ghulam Raza Sargani; Deyi Zhou; Mumtaz Joyo; Sanaullah Noonari; Habibullah Rajpar; Abdullah Shalmani, PR China

THE RESTORATION OF YESTER YEAR’S GLORY IN STATE-OWNED ENTERPRISES IN ZIMBABWE: IS BEYOND BUDGETING THE ANSWER? A CASE OF XYZ LIMITED
Titshabona Ncube; Gracious Mandisi Mlilo, Zimbabwe

RELATIONSHIP BETWEEN BANKING TECHNOLOGIES AND FINANCIAL PERFORMANCE OF COMMERCIAL BANKS IN KENYA
Lucy Nyang’ate Monyoncho, Kenya

INFLUENCE OF STARTUP LOANS FROM YOUTH ENTERPRISE DEVELOPMENT FUND ON GROWTH OF YOUTH ENTERPRISES IN MAARA CONSTITUENCY, KENYA
Purity Gatakaa Ndigah; Kubaison Thiaine; Rita Kagriwia Lyria, Kenya

THE CHALLENGES OF PUBLIC POLICY FORMULATION AND EVALUATION THROUGH THE QUESTIONS: WHAT, WHO, HOW, AND WHEN?
Thomas Otieno Juma; Ken Onkware, Kenya

INFLUENCE OF WORKING CAPITAL MANAGEMENT TECHNIQUES ON FINANCIAL PERFORMANCE OF DEPOSIT TAKING INSTITUTIONS: A SURVEY OF SACCOs IN KISII COUNTY, KENYA
Dominic Ombati Abira, Willy Muturi, Kenya

A FRAMEWORK FOR STRATEGIC PURCHASING AND SUPPLY MANAGEMENT: IMPLICATIONS FOR INDUSTRY AND FURTHER RESEARCH
Charles Omondi Ondoro, Kenya

FACTORS AFFECTING PUBLIC PROCUREMENT OF HOSPITAL SUPPLIES IN PUBLIC HEALTH INSTITUTIONS IN KENYA: A CASE STUDY OF KISII TEACHING AND REFERRAL HOSPITAL, KENYA
Stella Kwamboka Ondigi; Willy Muturi, Kenya

E-SERVICE QUALITY: A MULTI-DIMENSION PERSPECTIVE
A.S.H. Yousif, Jordan

INFLUENCE OF COLLATERALS USED BY SMALL AND MEDIUM MICROENTERPRISES ON LOAN PERFORMANCE OF COMMERCIAL BANKS IN KISII COUNTY, KENYA
Bagaka Obuba Japhet; Florence Memba, Kenya

THE ROLE OF FINANCIAL AUDITING IN ENHANCING CORPORATE GOVERNANCE IN SAVINGS AND CREDIT CO-OPERATIVE SOCIETIES IN NAKURU COUNTY, KENYA
A. M. Munyi; A. Njiru, Kenya

FACTORS INFLUENCING THE ADOPTION OF SERVICE OUTSOURCING AMONG COMMERCIAL BANKS IN WESTERN KENYA
Sarah Abijoune Ayienda; Willy Muturi, Kenya

INFLUENCE OF FINANCIAL RESOURCE ON SUCCESSFUL IMPLEMENTATION OF STRATEGIC PLANS IN THE MINISTRY OF LAND, HOUSING AND URBAN DEVELOPMENT IN MERU COUNTY, KENYA
Awando Philip Ager; Simon Rukangu; Charles Njati Ibuathu, Kenya

MAKING SECONDARY SCHOOL PREFECTS ACCOUNTABLE IN MAINTENANCE OF SCHOOL DISCIPLINE: A CRITICAL ANALYSIS OF THE MODE OF SELECTION OF PREFECTS IN PUBLIC SECONDARY SCHOOLS IN GATUNDU NORTH DISTRICT, KENYA
Nixon Kagutha Njue, Kenya

ASSESSMENT OF THE CHALLENGES FACING THE EFFECTIVE OPERATIONS OF THE NIGERIA PUBLIC PROCUREMENT ACT 2007
Olajide Familoye; Deji Rufus Ogunsemi; Oluwaseyi Alabi Awodele, Nigeria

FACTORS INFLUENCING PERFORMANCE OF COMMUNITY WATER PROJECTS IN NJORO SUB COUNTY
Regina W. Githua; Daniel M. Wanyoike, Kenya

INFLUENCE OF PREFECTS INDUCTION ON MAINTENANCE OF STUDENTS DISCIPLINE IN PUBLIC SECONDARY SCHOOLS IN GATUNDU NORTH DISTRICT, KENYA
Nixon Kagutha Njue, Kenya

CONTRIBUTIONS OF MOBILE PAYMENTS IN THE GROWTH OF MICRO BUSINESS: A CASE OF M-PESA IN MAUA TOWN, KENYA
Bernard Thuranira Ethang’atha; Kubaison Thiaine; Rita Kagwiria Lyria, Kenya

THE IMPACT OF SOCIAL NETWORK SITES ON THE ACADEMIC PERFORMANCE OF STUDENTS IN THE POLYTECHNICS OF GHANA
Alhassan Munkaila; Abukari Iddrisu, Ghana

FACTORS INFLUENCING THE ADOPTION OF BONE CHAR TECHNOLOGY BY COMMUNITY BASED WATER PROJECTS IN NAIVASHA SUB-COUNTY
Charity Chepkoech Bor; Daniel Wanyoike, Kenya

FACTORS AFFECTING COMPLIANCE WITH THE PUBLIC PROCUREMENT AND DISPOSAL REGULATIONS IN KENYA: A CASE STUDY OF COUNTY GOVERNMENT OF NYAMIRA
Dennis orobo Abere; Willy Muturi, Kenya

EFFECTS OF REGIONAL INTEGRATION ON ECONOMIC GROWTH OF EAST AFRICAN COMMUNITY
Tina Kagwiria Muriuki; George Kosimbei, Kenya

FACTORS AFFECTING COOPERATIVE FARMERS ACCESS TO AGRICULTURAL CREDIT FROM MICROFINANCE BANKS IN AWKA NORTH L.G.A OF ANAMBRA STATE, NIGERIA
Theresa U. Anigbogu; Charles U. Onugu; Gerald E. Igboka; Moses I. Okoli, Nigeria

EFFECT OF SMART TECHNOLOGY ON PERFORMANCE OF ENERGY SECTOR IN KENYA
Wasua G.P. Mulli; Daniel Wanyoike, Kenya

EFFECT OF SUPPLIER DEVELOPMENT ON SUPPLIER PERFORMANCE: A SURVEY OF FOOD MANUFACTURING COMPANIES IN KISUMU COUNTY
Effie Josephine Lukhoba; Willy Muturi, Kenya

ADVANCEMENT OF GREEN BANKING LAYOUT AND TREND IN BANGLADESH
Sanjoy Pal; Aminul Haque Russel, Bangladesh

DETERMINANTS OF ECONOMIC GROWTH IN THE EAST AFRICAN COMMUNITY
Rael Adhiambo Onyango; Maureen Were, Kenya

INFLUENCE OF INTEGRATED WATER RESOURCES MANAGEMENT APPROACH ON SUSTAINABILITY OF WATER PROJECTS IN LAKE NAIVASHA BASIN
Enock Nyakango Okemwa; Daniel M. Wanyoike, Kenya

IMPACT OF MOTIVATION ON EMPLOYEE PERFORMANCE: THE CASE OF SOME SELECTED MICRO FINANCE COMPANIES IN GHANA
Masud Ibrahim; Veronica Adu Brobbey, Ghana

ASSESSMENT OF FACTORS INFLUENCING FINANCIAL PERFORMANCE OF ANIMAL FEED MANUFACTURING FIRMS IN NAKURU TOWN, KENYA
M. N. Kamau; D. Bosire, Kenya

EFFECTS OF THE CONSTITUTION OF KENYA 2010 ON THE NATIONAL GOVERNMENT ADMINISTRATION GOVERNANCE IN KITUI COUNTY, KENYA
George Otenga Matundura; Iravo Amuhaya Mike, Kenya

AUDIT COMMITTEE CHARACTERISTICS, BOARD CHARACTERISTICS AND FINANCIAL REPORTING QUALITY IN NIGERIA
Alexander Olawumi Dabor; Eyesan Leslie Dabor, Nigeria

ASSESSMENT OF STRATEGIES FOR GAINING COMPETITIVE ADVANTAGE IN INSURANCE FIRMS IN THIKA TOWN, KENYA
Mary Wambui Kimani; Juma Wagoki, Kenya

EFFECT OF RISK MANAGEMENT PRACTICES ON THE FINANCIAL GROWTH OF SAVINGS AND CREDIT COOPERATIVES IN NAKURU COUNTY, KENYA
D. B. Mengich; A. Njiru, Kenya

BUDGETING AND ECONOMIC DEVELOPMENT OF EKITI STATE, NIGERIA (2000-2012)
Odunayo M. Olarewaju, Oluwaseun G. Obisesan, Nigeria

ASSESSMENT OF FACTORS AFFECTING THE IMPLEMENTATION OF INTEGRATED FINANCIAL MANAGEMENT INFORMATION SYSTEM IN THE COUNTY GOVERNMENTS: A CASE OF NYANDARUA COUNTY, KENYA
C. K. Kahari; G. Gathogo; D. Wanyoike, Kenya